NHS Conflict Resolution
Conflict Resolution is now mandatory training within the NHS. MAX Conflict Management can work at all levels of a PCT or Medical University Taining College to resolve and manage disagreements and minimising the risks associated with working in such a high pressure clinical environment.
We are familiar with and train according to the NHS national syllabus for conflict resolution training. For either clinical or support staff, this covers as a minimum the following defined areas:
Describe a common causes of conflict
Describing different forms of communication
Show examples of how communication can break down
Provide three examples of communication models that assist in conflict resolution
Advise different behavioural responses NHS staff may encounter during a variety of realistic interactions
Provide examples of the different warning and danger signs
Explain impact factors to NHS customers
Train in the use of distance when handling conflict
Explain what is reasonable force as it applies to conflict resolution
Provide different practical methods for dealing with potential conflict situations
We ensure that NHS institutions cover their minimum duty of care responsibilities and pride ourselves on the very practical nature of the advice we provide to NHS organisations.
A report from the Royal College of Nursing (RCN) shows that a third of nurses working alone in the community have been assaulted or harassed in the last two years. It surveyed 1,000 nurses who sometimes work alone and found 52% also felt the risk of abuse had risen in this time.
The RCN is calling on the government to give more protection to these nurses. Click for details from the BBC Panorama documentary 2007 on violence against staff in the NHS.
This programme exposed the fact that there are 75,000 reported atatcks on staff every year. The NHS Security Management Service says NHS trusts must protect their own workers and receive guidance to do so which matches the RCN recommendations.
To find out how MAX can make your environment safer, please click the link here.
MAX have excellent experience in working with nursing and other medical professionals in healthcare. Our clients range from Nuffield Health through to a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries.
Breakaway techniques that work, restraint that is appropriate. We make sure that you receive practical training.
We pride ourselves on tailoring our services to your needs, rather than providing standard training packages that may not be appropriate.
MAX training and consultancy is a unique blend of Six Sigma process excellence, conflict and stress management. We provide an initial FREE risk assessment and then only relevant support. Your staff might require consultancy, training and technological back up. We’ll help you work out what you really need. Working in the public and private sector and in diverse communities we have very broad experience in helping minimise conflict and keeping staff safe.
Six Sigma is defined as 3.4 defects per million opportunities – near perfect quality – that’s our starting point.
We pride ourselves however on the practical application of our training and consultancy and can work at all levels of an organisation. Our experience encompasses helping manage conflict between Vice Presidents of a major US corporation - through to individual workers, young offenders and the safeguarding of staff who protect women and children.
We use a range of techniques and tools, ranging from the work of Dr William Moulton Marston and the HeartMath Institute to the ultimate in Fear Adrenal Stress Training - carried out under very realistic and challenging conditions.
Other specialist services we have been asked to deliver include:
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Customer Service and Communications Training
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Root Cause Analysis and Brainstorming to avoid re-occurring issues
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Process Development to lock in benefits of the above
Ask us to visit and provide a free risk assessment
Ask us to give a talk on personal safety to your staff
We uniquely apply FAST Defence Technology to NHS situations.