Difficult Customers

We provide tailored training and consultancy to enable staff to handle challenging situations with customers, whilst maintaining customer service excellence.  Our clients include Nuffield Health who kindly provided the following reference in August 2007:

"Cannons Health & Fitness engaged Mark Wingfield to provide some behavioural and skills training for certain areas of the business that were experiencing difficulty with some aspects of customer behaviour.  From diagnosis and planning to delivery and review, we have been very impressed with Mark’s approach to what we needed, and as a result, have a more motivated and better-equipped team.  We would not hesitate to recommend Mark, or to use his service again, and have found his professionalism and application to our circumstances both refreshing and encouraging".  

Since this initial work in August 2007, we have been pleased to help Nuffield in a number of other areas of the business over the intervening years.

Other clients of our sales training and handling difficult customers have included:

• Universities: Modules including part of the academic programme entitled "Customers - Your greatest asset or worst nightmare?"
  plus practical "Handling Violence & Aggression" training for facilities management staff at sites heavily involved in conferencing
• Councils: On conflict in retail environments (including tailored sessions with City Rangers
• Charities : Handling issues ranging from sharing facilities at an enterprise centre through to shoplifting and abusive threatening behaviour
• Leisure Centres
• Cinemas
• Gallery
• Coffee Bar
• Pub Management  
  
  Contact Us