Conflict Management
Conflict is inevitable, because we are all different and have different views, outlooks and aspirations. Strong disagreements don't have to cripple your organisation however. A few options:
- We provide tailored team development work based around the psychologist Dr William Moulton Marston's work - which evolved into the DiSC system. We use many different tools from the world of Six Sigma, Emotional Intelligence and Neuro Linguistic Programming
- We rebuild confidence and cooperation between team members
- Repeat business customers rely on us to help with their customer interaction and train everyone to ensure adequate duty of care for vulnerable staff.
When staff are on the front line you need to ensure that disagreements do not escalate, going beyond the verbal and ending in recriminations or violence.
Please click for our current general leaflet on what training and consultancy you can expect from us in Conflict Management.
We provide workshops, formal training and consultancy and have been involved in an extremely broad range of industries and situations.
Enquire about our next one close to you.
- Staff disagreements
- Client/Staff issues
- Verbal and physical threats of violence
- Domestic violence
- Business ownership issues
- Shareholder disagreements
- Vice Presidential point-scoring
Click here for a Conflict Management Article. In a work situation if you understand the underlying root causes of the particular conflict it can help teams manage around their different positions or disagreements, stimulate and motivate.
Click here for archived questions from January 16th 2008 "Ask the Expert" on-line Q & A session with EMIN.
Click on the Boardroom Brawling? picture by kind courtesy of the Derby Evening Telegraph to read their article on fusing Conflict Management and Self Defence with Six Sigma.
Conflict Management can be about ensuring colleagues work better together or might even prevent a violent situation. Whether in the boardroom or on the shop floor, behind the counter or behind the wheel, poor communication can bring out the worst in people.
MAX have experience of communicating in many different international environments and all types of service and manufacturing businesses.
With our conflict management experience learn how to control and separate the emotional from the rational.
We use the Marston-based 4 quadrant behavioural model (DISC), Transactional Analysis, MBTi, Egan and other relevant experience/techniques and fuse this with our experience in root cause analysis, problem solving and handling adrenal stress.
Communicate better with empathy and let us help you develop your knowledge and application of appropriate behavioural styles, active listening skills and non-confrontational verbal communication.
Contact us to learn more