Conflict Management
MAX are dedicated to providing practical solutions to difficult conflict situations. How do we value conflict - or the lack of it?
The Cost of Conflict
- 42 % of a manager’s time spent addressing conflict (Watson & Hoffman 2006)
- High cost & lost revenue from staff being unproductive
- Excessive employee turnover & associated costs
- >65% performance problems caused by conflicts (D Dana 2006)
- High levels of absenteeism
- “Presenteeism”
- Higher incidence of employee damage/theft
- Covert sabotage of work processes & efforts
Click here to view and save our general conflict management services leaflet.
Our clients include an international children's charity working with multinational supporters, local operatives and negotiating their way through many political obstacles - and plenty of conflict.
We help our clients manage challenging situations successfully, professionally and assertively; whatever the circumstances. We could help you or your organisation handle communications with others more effectively at work and outside of work.
Strong disagreements don't have to cripple your organisation. Conflict isn't always bad news. For example it makes people passionate - and often that's great for yourself or your organisation.
Whether you need root cause analysis work, an intensive workshop or an introduction to conflict management, we can tailor something to suit your circumstances and budget.
Conflict is all around us, we are all unique individuals and have different backgrounds, personalities, genes, views, outlooks, experiences and aspirations.
Your team can benefit from learning about their own preferred behavioural style when working with others and how this can cause much upset between individuals.
This can be a very simple quick assessment or we can use on-line questionnaires which produce a detailed insight into individual, organisation and management styles, which can be based around the psychologist Dr William Moulton Marston's work - which evolved into the DiSC behavioural styles quadrant system or we can use Myers Briggs Type Indicator based on Carl Jung's groundbreaking psychological work.
We might use other tools including the Thomas-Kilmann Conflict Mode Instrument (TKI) or perhaps design a practical workshop based on Patrick Lencioni's "Five Dysfunctions of a Team", use our experience and other tools from the world of Six Sigma, Emotional Intelligence and Neuro Linguistic Programming.
Selective use of tools and careful support can build trust, confidence and develop better co-operation between team members.
We also provide help with
Difficult Customers and for Lone Workers
Repeat business customers rely on us to help with their customer interaction and train everyone to ensure adequate duty of care for vulnerable staff.
When staff are on the front line you need to ensure that disagreements do not escalate, going beyond the verbal and ending in recriminations or violence.
Our general conflict management leaflet won't tell you everything about the conflict and personal safety consultancy and training we provide, but it will give a good overview of the services we provide and how we work on a very practical basis. You might want to forward it on to a colleague, so we have provided it here in a pdf format.
We provide workshops, formal training and consultancy and have been involved in an extremely broad range of industries and situations.
We also tailor work to provide staff with more confidence and the ability to deal with potentially aggressive, intimidating conflict situations. Click here for a college case study on assertiveness training. We can cater for small groups and very large groups and also provide intensive training on staff INSET or conference training days.
Enquire about our next one close to you.
- Staff disagreements
- Client/Staff issues
- Verbal and physical threats of violence
- Domestic violence
- Business ownership issues
- Shareholder disagreements
- Vice Presidential point-scoring
Click here for a Conflict Management Article. In a work situation if you understand the underlying root causes of the particular conflict it can help teams manage around their different positions or disagreements, stimulate and motivate.
Click here for archived questions from January 16th 2008 "Ask the Expert" on-line Q & A session with EMIN.
Click Boardroom Brawling? to read an article by the Derby Evening Telegraph on fusing Conflict Management and Self Defence with Six Sigma.
Conflict Management can be about ensuring colleagues work better together or might even prevent a violent situation. Whether in the boardroom or on the shop floor, behind the counter or behind the wheel, poor communication can bring out the worst in people.
MAX have experience of communicating in many different international environments and all types of service and manufacturing businesses.
With our conflict management experience learn how to control and separate the emotional from the rational.
Talk to us about tailoring a session for you using a blend of DiSC, Transactional Analysis, MBTi, and other relevant experience/techniques and fuse this with our experience in root cause analysis, problem solving and handling adrenal stress.
Communicate better with empathy and let us help you develop your knowledge and application of appropriate behavioural styles, active listening skills and non-confrontational verbal communication.
"Experiences we go through determine who we become" (Young offender on "Football Behind Bars")
Contact Usto learn more
Many people refer to such intervention as "conflict resolution". We prefer to use the terminology "managing conflict". Conflict can't always be completely resolved but you can work through it.